Frequently Asked Questions

Given below is a list of some of the frequently asked questions and answers to them. Should you have any additional questions, please feel free to contact us at 905-561-7310.

Do I Need to Arrive Early for my Dental Appointment?


Yes, please arrive 10-15 minutes early to complete any paperwork. Please bring the dental insurance information, if you have insurance coverage.

What Forms of Payment Do You Accept for Dental Treatments?

We accept Cash, Personal Cheque, Visa, Mastercard, Debit Card and insurance coverage by all insurance companies, including but not limited to, Sun Life Financial, Manulife, Green Shield Canada, Medavie Blue Cross, IA Financial Group, Equitable Life, RBC Insurance, and dental plans administered by Express Scripts

I Do Not Have Insurance Coverage. What are my Options?


We recommend treatment plan based on your oral health needs. Your insurance may fully, partially or not at all cover the recommended procedure(s). If you agree to the recommended treatment, it is your responsibility to pay for it regardless of the coverage. 

  • If you have partial coverage, you have to pay the portion that is not covered. If both you and your spouse have the coverage, depending upon the insurance contracts, it is possible to cover up to 100% of the costs through co-ordination of benefits.

  • We offer easy payment plans as long as you pay at least 50% of the treatment costs at or before the procedure.


I Want to Change my Dentist to Dentistry On Queenston. How Can I Get my Records Transferred?

We are presently accepting new patients. Please call us at 905-561-7310 or visit our dental office in Hamilton and Stoney Creek to request the transfer of your records. We will take care of the rest and ensure that the transfer process is seamless. 

I Have Dentures. Do I Still Need to See my Dentist Regularly?

While you no longer have to worry about dental decay, you may have concerns with ill-fitting appliances or mouth sores. Annual visits to the dentist (or sooner if soreness is present) is recommended for an evaluation of the fit or need for replacement of the existing appliances, an oral cancer screening and head and neck exam. Regular visits can help you avoid more complicated and expensive problems in the future. 

What to do in Case of a Dental Emergency?

Accidents can happen anytime and anywhere. Falling off a skateboard, getting hit in the face with a baseball or even just biting into a hard candy can cause chipped or lost teeth. Knowing what to do when a dental emergency occurs can mean the difference between saving your teeth and serious damage to your smile and health.

Know the steps to take by being prepared before an accident happens. While dentists will accommodate patients with emergencies during office hours, talk to your dentist about where to go for after-hours emergency care. Your dentist will provide you with an alternate phone number or the location of an emergency dental clinic in your area. Have this information readily available – post it on your refrigerator or store the number in your cell phone.

What to do if a Baby Tooth is Knocked Out?


Contact your dentist as soon as possible. If there is bleeding, rinse the mouth with water and place gauze in the opening. You can also apply cold compresses on the outside of the mouth to reduce swelling. Keep the child calm instead of looking for the tooth – baby teeth will never be replanted. Never try to reinsert the tooth into the opening – you may damage the permanent teeth growing underneath.

What to do if a Permanent Tooth is Knocked Out?

Find the tooth. Rinse it gently in cool water; do not scrub it or use soap. If possible, gently place the tooth in the socket and hold it there with clean gauze or wash cloth. If the tooth does not fit in the socket, or if you think the child may swallow the tooth, place it in a container of milk. Bring the child to immediate dental care.

What to do if a Tooth is Chipped or Broken?

If you are bleeding or in pain, contact the dentist immediately. Fast action can save the tooth, prevent infection and reduce the need for extensive dental treatment. Rinse the mouth with water and apply cold compresses to reduce swelling. If you can find the broken tooth fragment, bring it to the dentist.